When you first moved into a residential aged care home, you signed a resident agreement. This agreement outlined your rights, responsibilities, and the care and services the facility would provide. It also contained essential information that becomes crucial when considering a move to other aged care facilities.

By signing the resident agreement, the aged care provider committed to delivering the agreed care and services for as long as you remain at their facility.

When Changing the Resident Agreement is Necessary

Over time, your care needs may change, or the services provided at your current aged care home might no longer meet your expectations or needs. Perhaps you’ve become dissatisfied with the quality of care, or your health conditions require additional services.

If this happens, you can address your concerns with your current provider. Discuss the possibility of adjusting the resident agreement to reflect your changing needs. However, any changes must be mutually agreed upon by both you and the provider.

Ensuring Your Needs are Met

Receiving quality care in aged care is critical. If the level of care or services you’re receiving isn’t meeting your standards—whether it’s the food, wait times, or personal care—you have the right to seek alternatives.

For example, issues such as poor meal quality or prolonged wait times for assistance could indicate a need to explore other aged care facilities that are better equipped to meet your needs.

Understanding Quality of Care Issues

Recent reports have highlighted concerns regarding care quality in some aged care homes. An investigation revealed that some facilities spend as little as $6 to $7 per day on food per resident. Additionally, there have been alarming reports of neglect, with residents being left in soiled clothing for extended periods due to staff shortages.

If you’ve experienced similar issues, it’s essential to take action and raise your concerns.

How to Make a Complaint About Aged Care Services

When you’re unhappy with the care and services provided, the first step is to address the issue with your current provider. If the matter cannot be resolved internally, you can escalate your complaint to the Aged Care Quality and Safety Commission.

This external body will investigate and help ensure your concerns are properly addressed.

Accessing Support and Advocacy

Going through the process of addressing poor care can be challenging. You don’t have to navigate it alone. You can bring a support person or an aged care advocate with you during meetings with your provider. The Older Persons Advocacy Network (OPAN) is available to offer guidance and support. You can reach them at 1800 700 600.

How to Move Aged Care Facilities

If after addressing your concerns you still decide to move, there are important steps to follow when transferring to a new aged care home.

Review Your Current Resident Agreement

Before making any decisions, check the agreement you signed with your current provider. Look for key details such as notice periods for leaving and any exit fees that may apply.

Apply for a Place in a New Facility

Once you’ve decided to move, the next step is applying to other aged care homes. Once a new facility offers you a place, you can begin the transition.

Inform Your Current Provider

After securing a place, inform your current aged care provider and discuss the logistics of your move. They can guide you on the necessary steps for a smooth transition.

Sign a New Resident Agreement

Upon moving into the new facility, you will sign a new resident agreement with the new provider. This agreement will cover the care and services provided at the new home.

Final Thoughts

Moving from one aged care facility to another is a significant decision. It’s essential to understand your rights. Review your resident agreement, and ensure your care needs are met—whether that’s by improving conditions at your current home or transitioning to a new facility.

If you’re considering this step, seek the guidance of advocates and support networks to make the process as seamless as possible.

Need more advice? Search Retirement Now: Aged Care for current news, advice and tips regarding your aged care options.

Disclaimer: This article is intended as general information and is not legal or financial advice. While efforts are made to ensure accuracy, aged care regulations and policies may change over time. Consult with your legal advisors, or relevant government agencies before making decisions.